radjagame Platform Privacy Notice

This page describes what we collect when you use radjagame and how we keep that data protected. We collect personal information through account registration, deposits, withdrawals, and gameplay on radjagame. All data is encrypted in transit and at rest; we do not sell your information to third parties.

We at radjagame comply with Indonesian data-protection standards and user-privacy expectations. Your email, phone number, payment details, and gameplay history are stored on secure servers and accessed only by radjagame staff and authorized payment processors. We retain your data for the duration of your radjagame account plus a regulatory hold period, then delete it unless law requires us to retain it longer.

This policy explains which data we collect on radjagame, how we use it, who can access it, your rights, and how to contact us if you have questions about your privacy on our platform.

What Data We Collect on radjagame

Our radjagame account registration data

When you create an account on radjagame, we collect your email address, phone number, date of birth, and a password of your choice. We use this information to verify your identity, send account notifications, and reset your password if you lose access. We do not sell your email or phone to marketing companies; we use them only to communicate with you about your radjagame account.

Our radjagame KYC and identity verification documents

Before your first withdrawal on radjagame, we require identity verification (KYC). You upload a government-issued ID (KTP, passport, or driving licence) and a selfie holding your ID. We at radjagame use these documents to confirm your identity and prevent fraud. We store these images on encrypted servers separate from your account login; they are accessible only to our compliance team. We delete identity documents 12 months after verification unless legal hold or regulatory requirements extend the retention period.

Our radjagame payment and transaction data

We collect payment details when you deposit or withdraw from radjagame. For e-wallet deposits (DANA, e-wallet, mobile banking, local payment, online payment) and e-wallet transfers, we record the transaction ID, timestamp, and amount. For bank transfers to our virtual account (mobile banking, local payment, online payment, e-wallet), we log the transfer reference and receipt confirmation. We at radjagame do not store your full credit card or bank account number; we store only the last 4 digits and the payment method type. This data helps us reconcile your balance and process refunds if needed.

Our radjagame gameplay and betting history

We at radjagame log every bet, withdrawal, balance change, and game result. This data includes the date, time, game type (e.g., roulette on radjagame, Liga 1 sportsbook, Aviator slot), your stake amount, the outcome, and your balance after each transaction. We retain this history for the life of your radjagame account plus 7 years for regulatory and dispute-resolution purposes. We use this data to detect fraud, resolve account disputes, and comply with anti-money-laundering regulations.

Our radjagame device and access logs

When you access radjagame, we log your device type (Android, iOS, desktop), your IP address, and a timestamp. We use this data to detect unauthorized account access, enforce security measures, and troubleshoot technical issues. We do not track your location beyond the IP address; we do not install tracking cookies on your phone or computer. radjagame retains device logs for 90 days, then deletes them.

Our radjagame customer-support communications

If you contact radjagame support via in-app chat, email, or form submission, we store your messages and our responses. We use this data to resolve your issue, improve our support process, and train our team. We retain support chats for 12 months; emails are kept for 3 years unless your request involves a payment or regulatory matter, in which case we retain them for 7 years.

Our radjagame Data Handling and Your Rights

How we use your data on radjagame

We at radjagame use your data for the following purposes:

• Account management: We verify your identity, secure your radjagame account, and process your deposits and withdrawals.
• Fraud and risk prevention: We analyze patterns on radjagame to detect suspicious activity and protect your account from unauthorized use.
• Legal compliance: We comply with Indonesian anti-money-laundering laws, tax reporting, and gambling regulations. radjagame may be required to share data with government agencies if legally ordered.
• Support and communication: We use your email and phone to send notifications about radjagame account status, withdrawal confirmations, and support responses.
• Product improvement: We analyze radjagame usage patterns (in aggregate, not individual) to improve our platform.

Third-party processors on radjagame

We at radjagame use third-party service providers to handle payments, identity verification, and cloud storage. These processors are contractually obligated to protect your data and use it only for radjagame services. We do not authorize them to sell or share your data. If radjagame changes payment processors, we notify you in advance.

We at radjagame believe your data is your property. We hold it in trust, encrypt it, and never trade it for profit.

Your rights regarding radjagame data

You have the right to request a copy of your personal data that we hold on radjagame. Contact our support team to request a data download. We will provide your data in a standard format within 30 days. You also have the right to request correction of inaccurate data and deletion of your data once your radjagame account is closed (subject to regulatory retention requirements). We cannot delete data required by Indonesian law or necessary for dispute resolution.

Cookies and tracking on radjagame

We at radjagame use cookies to remember your login session on our web app and to track basic analytics (pages visited, gameplay duration). These cookies are not sold to advertisers. You can disable cookies in your browser settings, but this may affect radjagame functionality. We do not use retargeting pixels or install tracking beacons on third-party websites.

Data retention on radjagame

We retain your account data for the life of your radjagame account. After you close your account, we retain transaction records for 7 years to comply with anti-money-laundering regulations. Payment processor records (e.g., DANA, e-wallet, mobile banking confirmation) are held for 12 months. Device logs and support chats are deleted after 90 days and 12 months respectively. Identity documents (KYC photos) are deleted 12 months after verification unless a dispute or investigation requires longer retention.

Data breach notification on radjagame

If we at radjagame discover a data breach affecting your personal information, we notify you via email within 72 hours of discovery. We also notify relevant authorities if required by law. radjagame maintains cyber-insurance and incident-response protocols to minimize breach impact. We use TLS 1.3 encryption for all data in transit and AES-256 encryption for data at rest on our servers.

Contact us about radjagame privacy

If you have questions about your privacy on radjagame, how we use your data, or wish to exercise your rights, contact us at [email protected]. Include your radjagame account number and a detailed description of your request. We respond to privacy inquiries within 14 business days. You can also contact our support team via the in-app help menu to raise privacy concerns immediately.

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