radjagame Casino & Sportsbook FAQ

When you create an account on radjagame, we ask for your full legal name, date of birth, email address, and mobile phone number. We use this information to set up your login credentials and to send you account confirmations and important notices. During the registration step, you also choose a strong password and confirm that you have read and agree to our Terms and Conditions. Later, when you make your first deposit or withdraw funds, we ask for additional details as part of our KYC (Know Your Customer) verification process. This includes a government-issued ID number and proof of address. All information you provide is encrypted and stored securely according to our privacy policy.

Our KYC verification process requires two documents: a copy of your government-issued ID (such as a national identity card or passport) and proof of your current address. For proof of address, we accept utility bills, bank statements, or official letters issued in your name and dated within the last three months. You upload these documents directly through your account settings under "Verification" or "Profile." Our compliance team reviews your documents within one business day and notifies you by email once verification is complete. If we need clarification on any detail, we'll send you a message with specific instructions. Keeping your account verified ensures you can deposit, withdraw, and enjoy all features of radjagame without interruption.

You can adjust most account preferences — such as email notifications, SMS alerts, and language settings — directly in your account settings under "Preferences" or "Notification Settings." On mobile, open the menu, tap your profile icon, and select "Settings." If you wish to pause your account temporarily (for example, during Idul Fitri or another holiday), contact our support team through the in-app help channel. Our team can temporarily restrict your account for a specific period you choose. For permanent account closure, visit the "Account" or "Settings" section, scroll to the bottom, and select "Close Account." We'll send you a confirmation email and explain any outstanding balance or bonus terms that may apply. You can reopen your account later by contacting support.

Yes, we support deposits via online payment, e-wallet, mobile banking, and local payment through two methods: direct bank transfer using our Virtual Account system, or via digital wallets that connect to these banks. When you select "Deposit" in your account, choose "Bank Transfer" and we'll generate a unique online payment, e-wallet, mobile banking, or local payment Virtual Account number tied to your radjagame account. Transfer your funds to that number from your own bank account — confirmation is instant, and your balance updates within minutes. Alternatively, if you use online payment, e-wallet, mobile banking, local payment, or online payment, many of these wallets allow you to transfer from your connected bank account, making deposit even faster. We do not charge a deposit fee, but your bank may apply standard transfer fees. Withdrawals to your bank account follow the same process in reverse and are reviewed within one business day.

If your deposit does not appear in your radjagame account within a few minutes, first check your bank or e-wallet confirmation email to confirm the transaction went through. If your bank shows the transfer was successful but radjagame has not received it, check the account number you used — it must match the Virtual Account or wallet address we provided. If the numbers match and your balance still hasn't updated after subject to verification, open a support ticket through the in-app help channel with your transaction reference number (from your bank) and a screenshot of the confirmation. Our team will investigate and credit your account if the funds have been received but not processed. For withdrawals, if your request shows "Pending" for longer than one business day, contact support with your withdrawal ID. Common reasons for delays include incomplete KYC verification, mismatched bank details, or system checks during high-volume periods such as Liga 1 match days or Idul Adha holidays.

Bonus offers on radjagame vary by promotion and are displayed on the promotions page with full terms. Typical new-account bonuses involve a deposit match — for example, a our matching offer bonus means if you deposit a certain amount, we credit an equal bonus amount to your account, subject to terms apply. Any bonus is usually credited immediately and must be wagered (played through) a set number of times before you can withdraw it. Wagering requirements differ by game type: slots may count as non-specific info toward the requirement, while table games may count as non-specific info. Bonuses expire after a set period, such as 30 days, if you do not use them. Some bonuses apply only to specific games or markets, such as football betting or live-dealer tables. Before claiming a bonus, read the full terms and conditions on the promotion tile, which list the exact wagering requirement, expiry date, and eligible games. If you have questions about a specific offer, contact our support team through the in-app help channel.

RTP stands for "Return to Player" and is a percentage that shows how much of all money wagered on a slot game is returned to players over a long period. For example, a slot with means that, on average, players receive back 96 cents for every dollar wagered — the remaining non-specific info is the house margin. RTP is calculated over millions of spins across all players, so individual results vary widely and luck plays a large role in short-term outcomes. radjagame displays the RTP percentage for each slot game in the game info or rules section. Higher-RTP games (such as 97–non-specific info) tend to offer more frequent smaller wins, while lower-RTP games (94–non-specific info) may have fewer wins but larger payouts. RTP does not guarantee you will win or lose; it's simply a statistical measure. You can view the RTP for any slot by tapping the info icon within the game or on the game details page before you play.

To place a football bet on radjagame during Liga 1 matches or other tournaments, open the "Sports" or "Football" section of the app and browse upcoming or live fixtures. Tap the match you want to bet on, and you'll see the available markets — such as 1X2 (Win, Draw, or Loss), Over/Under goals, or Both Teams to Score. Select your prediction, enter your stake (the amount you want to bet), and confirm the bet slip. Your bet is locked in at the odds shown at the moment of confirmation. If your selection wins, your account is credited with the winnings. If the match ends differently, your stake is forfeited. During major tournaments like Piala Indonesia or Piala AFF, additional markets and live betting options are available. You can view your open bets and settlement history under "My Bets" or "Bet History" in your account. Note that odds and markets change frequently, especially closer to kickoff or during the match if live betting is available.

To open a support ticket on radjagame, tap the menu icon (three horizontal lines) in your account, select "Help" or "Support," and choose "Contact Us" or "Open a Ticket." Describe your issue in the message field, include any relevant details (such as a transaction ID or screenshot), and submit. Our support team reviews tickets in the order received and responds within one business day during standard hours. You can check the status of your ticket in the same Help section under "My Tickets" or "Ticket History." For urgent account-security issues — such as if you believe your account has been compromised — contact support immediately and mention "Urgent" in the subject line. Our multilingual team is available in English and Indonesian. Response times may be longer during high-traffic periods, such as match days for Liga 1 or national holidays like Imlek. For common issues, you may find a quick answer in this FAQ or in the in-app help articles before opening a ticket.

If you forget your radjagame password, tap "Forgot Password?" on the login screen. Enter the email address linked to your account, and we'll send a password-reset link to that email within a few minutes. Click the link, create a new strong password, and confirm. Your new password takes effect immediately. If you do not receive the reset email, check your spam or junk folder. If it's not there, verify you entered the correct email address and try again. If you've forgotten both your email and password, or if you can't access your registered email account, contact our support team with proof of identity (such as a photo of your ID). Our team will verify your account and help you regain access. To protect your account going forward, use a strong, unique password and enable any additional security features we offer, such as two-factor authentication if available. Never share your password with anyone, including our support team.

radjagame services are available only in jurisdictions where local law permits. Users are solely responsible for verifying that access to radjagame and use of our service comply with the laws of their own jurisdiction. We do not offer our services in jurisdictions where online wagering is prohibited by local law. If you are unsure whether radjagame is available to you, please review our Legal noticewhich sets out the service areas and user eligibility criteria. You can also contact our support team for clarification about your specific location. If you attempt to access radjagame from a restricted jurisdiction, you may be asked to provide additional verification or your account may be restricted. Our compliance team monitors access to ensure we operate within applicable regulations.

We protect your personal data using industry-standard encryption and secure storage practices. All account information — including your name, ID number, bank details, and transaction history — is encrypted both in transit (when sent between your device and our servers) and at rest (while stored on our systems). We do not share your data with third parties unless required by law or as necessary to process your transactions (such as with your bank when you withdraw funds). Our staff can access your account information only for legitimate support reasons, such as resolving a dispute or investigating fraud. We comply with data-protection regulations and review our security measures regularly. For complete details on how we collect, use, and protect your data, please read our Privacy PolicyIf you have questions about your data or wish to request a copy of your information, contact our support team.